Refund Policy
Last updated: 20 Oct 2026
Draft — placeholder text, to be reviewed before launch.
Try before you pay
Every account gets a 7-day full trial, so you can test every Premium feature before paying anything.
14-day refund
If you're not happy, ask for a refund within 14 days of your first payment for any plan (monthly, yearly or Lifetime) and we'll refund it in full. Renewals can be refunded within 14 days of the renewal if you haven't used Premium since.
Cancelling
You can cancel a monthly or yearly plan any time; it won't renew, and Premium stays active until the end of the period you paid for. Cancelling alone doesn't trigger a refund of the current period after the 14 days.
Layla credit
Unused Layla credit top-ups can be refunded within 14 days of purchase. Credit that has already been used for chat is not refundable.
Abuse
We may refuse refunds for accounts that broke the Terms of Service (for example account sharing or repeated buy-and-refund).
Manual / local payments
Manual payments follow the same rules. Refunds are sent back to the same wallet or account used to pay.
How to ask
Email [Contact email] or open a support ticket of type “Question” with your account email and payment date. Refunds for online payments are issued by [Payment provider] to the original payment method, usually within 5–10 business days. This policy doesn't limit any statutory rights you have where you live.